How Polyglob handles your information .

01Information we collect

We may collect the following categories of information:

• Account and contact information. This can include your email address and other details you provide when you subscribe, sign in, or contact us.
• Subscription and transaction information. This can include the language or plan you select, your subscription status, billing events, and identifiers associated with your Stripe checkout, customer, or subscription records.
• Technical and usage information. When you use the website or checkout flow, we and our infrastructure providers may collect information such as IP address, browser type, device information, referring pages, timestamps, and basic server log data.
• Support communications. If you reach out to us, we may keep the contents of your message and our response.

02How we use information

We use personal information to:

• Create and manage your Polyglob account and subscription.
• Process checkout, renewals, cancellations, refunds, and other billing-related actions.
• Send lessons, receipts, sign-in messages, service notices, and customer support replies.
• Operate, maintain, troubleshoot, and improve the website and related services.
• Detect abuse, prevent fraud, and protect the security and integrity of our systems.
• Comply with legal obligations and enforce our terms or policies.

03Payments and third-party services

Payments are processed by Stripe. We do not store full payment card numbers on this website. We may receive limited payment-related information from Stripe, such as billing status, customer identifiers, and transaction records, so we can manage subscriptions and provide support.

We may also use service providers that help us host the site, deliver emails, maintain infrastructure, and operate customer and subscription workflows. These providers may process personal information only as needed to perform services for us.

04Cookies and similar technologies

Polyglob may use cookies or similar technologies that are necessary to load the site, remember your language choice, complete checkout, keep sessions secure, and understand basic service reliability. Stripe and other infrastructure providers may also use cookies or similar technologies as part of payment processing, fraud prevention, and service delivery.

We do not currently use this website to serve targeted advertising.

05How we share information

We may share information in the following situations:

• With service providers that help us operate Polyglob, such as payment, hosting, and communications vendors.
• If required to comply with law, regulation, legal process, or a valid governmental request.
• To protect the rights, safety, property, users, or security of Polyglob and others.
• As part of a merger, acquisition, financing, or transfer of some or all of our business assets.

We do not sell personal information.

06Data retention

We keep personal information for as long as reasonably necessary to provide the service, maintain subscription and accounting records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and why it was collected.

07Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information.

• You can manage or cancel your subscription through the customer portal linked on this website.
• You can request account or privacy help by contacting us through Mikan Labs or the Polyglob Instagram account listed below.
• Some service-related communications are necessary for account and subscription management, so you may still receive those while your account is active.

08Children's privacy

Polyglob is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.

09Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above. Continued use of the website or service after an update means the new policy will apply going forward.

10Contact

If you have questions about this Privacy Policy or want to make a privacy-related request, you can reach us through Mikan Labs or the Polyglob Instagram account.